Web-based custumer caling 

Most of our customers use a web-based queuing system accessed through a web browser. With this type of queuing, you always get a clear overview of the queue situation in all instances. The web-based queuing system can be accessed on devices such as workplace computers, tablets, or smartphones. The dashboard provides an overview with a list of all queues, displaying information about the number of waiting customers and the current estimated wait time in each queue, enabling staff to choose and prioritize.

Certainly, we can configure different prioritizations, ensuring that customer queuing occurs automatically in a predetermined order. For instance, the system can consistently prioritize one customer category over another, selecting the prioritized category as soon as a customer is waiting in it (e.g., prioritizing "urgent visits" over "scheduled appointments"). It can also call customers based on their wait time, regardless of their category.

The following features are included in our web-based standard panel, but both design and functionality can be customized based on your specific requirements.

• Call the next customer.

• Forward customers to other agents with an attached text message.

• Park customers for later handling.

• Alert other staff when support is needed.

• Send customers to other customer categories.

• Register case codes, i.e., note case history for statistical analysis.

• Choose pre-programmed prioritization."

In the web-based queuing panel, there is always access to the following information:

• Number of waiting customers in all queues
• Current wait time in all queues
• Names of all queues
• VIP queues
• Group queues
• Number of resources (workstations)
• Active/Inactive checkout counters
• Active/Inactive users