Booking System Management

Ventus bookning

Many of our clients'' operations cater to a mix of visitors, either waiting for their turn or arriving for pre-booked appointments. Customers taking a regular number ticket can sit down and wait for their turn calmly, and with our booking system, even customers who have scheduled a meeting can receive quick and efficient assistance. Instead of constantly wondering if someone has noticed their arrival or contacting staff to inform them of their presence, customers can notify their arrival on the queue machine''s touchscreen. Staff can focus on other tasks, and customers can confidently wait, knowing they are being attended to.

With our booking system, Ventus manages the entire booking process, from reservation to arrival. The business itself manages the availability of booking times, the duration of meetings, when the times should be available, etc. Customers can then book available times through a website, or a staff member can book the times when customers contact the business. Once on-site for a scheduled meeting, the customer can announce their arrival by entering, for example, a booking number on the touchscreen of the queue machine. The meeting recipient then receives an email, and an optional SMS, notifying them that the customer is on-site, while the customer receives a message on the touchscreen indicating that the meeting recipient has acknowledged their arrival.

Of course, the booking system includes built-in booking confirmations and reminders before scheduled meetings.

The Ventus booking system provides the following advantages:

• Increased efficiency

• Booking, time management, and arrival notification in the same system

• Ability to handle more customers within the same timeframe

• Improved customer satisfaction

• Reduced stress for staff

• Shorter wait times

• Fewer people waiting in the premises.

• Can be directly linked to the business''s website.

Ventus Statistic

Ready to enhance your customer experience and workflow!

Ready to take the next step to enhance your customers'' experience and streamline your workflow?

We help many businesses streamline their operations, reduce costs, and elevate the level of service by providing statistics on customer flow.

In addition to the physical tools that a queue system entails, Nemo-Q can also provide software that enables various types of analysis. The queue system stores all events in a database where values can be processed in real-time or retrospectively for the benefit of staff and resource planning. The databases of different offices can also be combined for more comprehensive statistics for entire areas or industries.

For example, the stored statistics can answer the following questions:

• How long has the customer been waiting?
• How much time did the transaction take?
• Which office has the shortest wait time?
• Which office has the most customers?
• What type of transactions takes the longest/shortest time to process?
• During which times is the load, and thus the staffing need, the highest?

Since times and events are stored in real-time, virtually any statistical question can be answered with very high precision.

Feel free to contact us, and we''ll provide more information!