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Queue analytics

See how your customer flow works and plan staffing around reality.

Nemo-Q statistics shows waiting times, service times and number of visits, in real time and historically. The queue system stores every event, so you can follow one branch at a time or compare several branches, regions and organizations.

Answers to the important questions

How long has the customer waited?
How long did the visit take?
Which branch has the shortest waiting time?
Which branch has the most customers?
Which types of visits take the longest or shortest time?
When is the pressure, and therefore the staffing need, at its highest?

Better staffing and a higher service level

When you know when customers arrive and which visits take time, you can place staff where they make the most difference. This means shorter waiting times, a more even workload and lower costs.

Export to Excel and BI systems

Statistics can be exported to Excel, and data can be retrieved automatically via API into your own BI systems.

Works with queue and booking systems

Statistics work together with our queue system and booking system, giving you a complete picture of both walk-ins and booked visits.

Want to see how it works?

Book a meeting and we will show you the statistics and how they can be adapted to your organization.

Queue analytics

Answers to the important questions

Better staffing and a higher service level

Export to Excel and BI systems

Works with queue and booking systems

Want to see how it works?

Talk to an expert and get answers to your questions

Contact informaion

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