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Ventus statistic
Ventus Statistik
Ready to take the next step to enhance your customers'' experience and streamline workflow?
We help many companies streamline work processes, reduce costs, and improve service levels by providing statistics on customer flow.
In addition to the physical tools that a queue system entails, Nemo-Q can also provide software that enables various types of analysis. The queue system stores all events in a database where values can be processed in real-time or retrospectively for the benefit of staff and resource planning. The databases of different offices can also be combined for more comprehensive statistics for entire areas or industries.
For example, the stored statistics can answer the following questions:
- How long has the customer been waiting?
- How long did the case take?
- Which office has the shortest wait time?
- Which office has the most customers?
- What type of cases take the longest/shortest time to process?
- At what times is the load, and therefore the need for staff, highest?
Since times and events are stored in real-time, virtually any statistical questions can be answered with very high precision.
Feel free to contact us, and we will tell you more!