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Patient queue management for healthcare

Nemo-Q delivers queue systems to hospitals, primary care centers, blood sampling units and urgent care clinics. With our long experience of queue management in healthcare, we create a calm and safe environment for both patients and staff.

With our queue systems, staff can divide patients into different categories, for example to prioritize urgent cases and direct patient groups to the right waiting room. Order and clarity in the flow give patients a simpler and more relaxed experience at a time when they probably have other things on their mind than their place in the queue. With our digital queue ticket, patients can also queue with their mobile phone and wait wherever they like.

Queue systems for different healthcare settings

Every healthcare setting has its own patient flows. Read more about how a queue system can work for you:

Queue system for primary care centers: queue tickets, categories per type of visit and a waiting room screen that shows which room the patient should go to.
Queue system for urgent care and emergency departments: reliable systems for high pressure and long opening hours, with prioritization of urgent cases.
Queue system for blood sampling and labs: the patient keeps the same number throughout the visit and is sent on between the stations.

In healthcare it is especially important that both staff and patients can focus on what matters instead of dealing with a disorderly queue.
The queue system is there to make everyday work easier for staff and to give them tools to run the operation more efficiently.
Our statistics service collects data and reports, for example, the number of patients, when they arrive and how long they wait for their turn. This makes it easier to plan staffing and opening hours.

At Nemo-Q, we believe in creating simple, efficient solutions that save time and money for our customers while improving the overall customer experience. Our goal is to make things easier for management, staff and customers by reducing the headaches normally associated with traditional queues. To achieve this and meet new needs, we continuously update our queue systems with the latest technology.

Who, where, and when?

Our queue systems provide staff with the right conditions to prioritize different patients at different times, either by choosing an urgent patient over a non-urgent one or a scheduled appointment over a walk-in, for example. With different customer categories, patients can also be categorized based on different staff competencies or their location within the facility. Of course, the queue system can also be programmed to automatically prioritize certain customer categories over others or call patients in order of waiting time, regardless of the customer category.

Additionally, there is the possibility to use different customer categories at different times depending on the services the facility offers at that moment. For instance, a button for "Vaccination" may be available on the queue machine’s touchscreen during flu season.

During many types of tests, patients should sit and wait for at least 15 minutes for the test results to be as accurate as possible, and the wait time in the queue system provides very concrete assistance in this regard. The wait time can be displayed on the paging unit that staff uses to call a patient, but it can also be shown on strategically placed displays in the lab, for example.

Concept

Given the significant variation among different healthcare units, such as hospital wards, healthcare centers, rehabilitation clinics, specialist clinics, etc., we offer our entire range of products and tailor queue systems entirely to suit the specific needs of the facility.

Depending on the size and layout of the premises, displays for different customer categories can be used in various waiting areas, positioned near a window so that patients can wait outside if they prefer, or directed towards reception desks, waiting rooms, or testing rooms. Displays can also serve as effective "room dividers" to create a secluded zone around workspaces, thus facilitating confidentiality.

In staff areas, displays can be utilized to show the status of the queue system, including the number of waiting individuals and/or the current waiting time. Of course, this type of display can be equally well-utilized for patients in waiting areas if desired.

Furthermore, multiple queue machines can be used if the facility has more than one entrance or has different clinics in various parts of the premises.

Our cloud-based systems always offer the option to incorporate digital queue tickets, statistical services, integration with digital signage, and much more. Schedule a meeting with one of our experts to determine which solution best suits your specific needs.

Patient queue management for healthcare

Queue systems for different healthcare settings

Who, where, and when?

Concept

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