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Service and support
We want our customers to feel secure throughout their journey with us at Nemo-Q, and therefore, we have our Helpdesk available on weekdays, excluding holidays, from 8 a.m. to 5 p.m.
We strive to provide first-class service, and to ensure that you receive the assistance you need, we have our knowledgeable IT staff. They not only handle all monitoring, operation, and remote access of our systems but also receive error reports and ensure that a field technician is dispatched to you when you encounter problems.
Our various service agreements"
The service level is always high from us regardless of the type of service agreement you as a customer choose. All our systems include a basic service agreement. For customers where extra fast setup time and quick response are especially important, we have different types of agreements tailored to the customer’s conditions and requirements, with response times ranging from 2 hours and upwards depending on geographic location. Together, we go through the needs that you and your business require.
Reception: 08 - 522 059 00
Service: 08 - 522 059 10
Mejl: service@nemoq.se