Perceived waiting time
For a customer standing in a physical queue, waiting for assistance, a few minutes can feel much longer.
With a queue management system, the focus can shift from monitoring one''s position in line to engaging in other activities during the wait, such as shopping for goods or reading about offers and services on TV screens or other displays. In short, the waiting time becomes more efficient, and the customer perceives it as shorter than it actually is since it can be used for something productive.
The result is happier customers and a better working environment for staff.