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  • UC award for Nemo-Q

    We at Nemo-Q are very proud to once again receive this award from UC.

    Only a small share of Nordic companies qualify for this standard (about 5%).

    Growth Company of the Year is an award showing that Nemo-Q has had strong growth over the past two years.

    The title is based on parameters such as increased revenue, EBITDA margin and equity ratio.

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  • Queue management system from Nemo-Q

    Your partner in queue management and customer flow systems

    At Nemo-Q, we believe in creating simple, efficient solutions that save time and money for our clients while enhancing the overall customer experience. Our goal is to facilitate for business management, staff, and customers by reducing the headaches typically associated with traditional queues. To achieve this goal and address emerging needs, we continuously update our queue systems with the latest technology.

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  • Queue management system from Nemo-Q

    Your partner in queue management and customer flow systems

    With proper queue management, you can reduce customers’ perceived wait times, increase staff productivity, and deliver a pleasant customer experience. With 45 years of experience, we can provide solutions for all types of businesses and locations. Below, you’ll find various standard concepts for customer flow systems that we deliver. If you don’t find what you’re looking for, feel free to contact a sales representative who can tailor a solution to your specific needs.

    Some customers prefer automated services, while others prefer face-to-face interactions. Nemo-Q brings people together through technology. With our solutions, your customers can be guided to a service representative, a virtual queue, or a pre-booked appointment, for example.

    Regardless of how your customers choose to interact with your business, one of our customer flow systems can make it easier to conduct transactions around the clock. Nemo-Q’s systems are flexibly designed and built to support all types of customer flows for pharmacies, banks, stores, etc.

    Läs mer

  • Queue management system from Nemo-Q

    Your partner in queue management and customer flow systems

    With proper queue management, you can reduce customers’ perceived wait times, increase staff productivity, and deliver a pleasant customer experience. With 45 years of experience, we can provide solutions for all types of businesses and locations. Below, you’ll find various standard concepts for customer flow systems that we deliver. If you don’t find what you’re looking for, feel free to contact a sales representative who can tailor a solution to your specific needs.

    Some customers prefer automated services, while others prefer face-to-face interactions. Nemo-Q brings people together through technology. With our solutions, your customers can be guided to a service representative, a virtual queue, or a pre-booked appointment, for example.

    Regardless of how your customers choose to interact with your business, one of our customer flow systems can make it easier to conduct transactions around the clock. Nemo-Q’s systems are flexibly designed and built to support all types of customer flows for pharmacies, banks, stores, etc.

    Läs mer

Here you get answers to your questions

Accessibility

Our queue systems are designed to serve as wide an audience as possible, and our goal is that everyone should be able to use our systems, regardless of disability. By following ISO certification standards, we make sure that our queue and appointment booking systems are as accessible as possible.

Among other things, our systems offer spoken ticket numbers, which means that people with visual impairments can have their ticket number read out by a synthetic voice. We can also add the option to change language on the queue kiosk touchscreen, so that visitors who do not speak the local language can also use the queue system.
When we develop our queue systems, we work continuously with accessibility consultants to make sure that screens are optimally angled and ticket printers are placed at the right height. For extra flexibility, we can also supply height adjustable queue kiosks.

Avoid irritated customers walking away.

Minimize customer loss due to long queues.

All businesses experience varying customer loads at different times, and it’s not always easy to predict when there will be an influx of activity. With the aid of our queue management systems and web-based statistical tracking, it becomes easier to adjust factors such as staffing levels to the actual customer flow. With a queue system, customers can take a queue ticket and attend to other matters during the waiting period, reassured that they will be served in a fair and orderly fashion.

Perceived waiting time

Perceived waiting time

For a customer standing in a physical queue, waiting for assistance, a few minutes can feel much longer.

With a queue management system, the focus can shift from monitoring one’s position in line to engaging in other activities during the wait, such as shopping for goods or reading about offers and services on TV screens or other displays. In short, the waiting time becomes more efficient, and the customer perceives it as shorter than it actually is since it can be used for something productive.

The result is happier customers and a better working environment for staff.

Queue management systems for all types of organizations

Nemo-Q has developed and delivered queue management systems since 1978. Today our systems are used by primary care centers, hospitals, pharmacies, banks, retail stores, government agencies and municipalities in more than 50 countries. A queue system from us consists of a queue kiosk or check-in kiosk, displays and waiting room screens, an operator panel for staff and statistics on waiting times. Everything is adapted to your premises and your customer flows.

What a Nemo-Q queue system includes

  • Queue kiosk and check-in kiosk adapted to your needs. The same kiosk can handle walk-ins with queue tickets, check-in for booked appointments, or both.
  • Displays and waiting room screens that show the ticket number and where the visitor should go.
  • Operator panel where staff call the next visitor, either in the web browser on a computer, tablet or mobile phone, or on our own hardware panel.
  • Statistics on visits, waiting times and service times as a basis for staffing and opening hours. Through our API, the statistics can also be exported automatically to your BI system.
  • Speech synthesis and multiple languages so that everyone can use the queue system.

Why organizations choose Nemo-Q

We develop, manufacture and support our queue systems from our head office in Sollentuna, Sweden. We are certified to ISO 9001 and ISO 14001 and supply around 75% of the Scandinavian market. You get one supplier for the entire solution, from installation to service.

Talk to an expert and get answers to your questions

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